CIIX Ideal Global Resources Limited — Guidelines for refunds and payment releases on our platform.
Effective Date: [Insert Effective Date]
All payments made by Buyers for an Order are first credited to the Seller’s account on CIIX but remain non-withdrawable for 24 hours after the Seller confirms service completion.
During this 24-hour holding period, the Buyer may:
If the Buyer does not submit any complaint or feedback within the 24-hour review window, the payment will be automatically released to the Seller for withdrawal.
If a complaint is raised, CIIX will review the Order details, including any Order Documentation provided, and may request further evidence from both parties. Based on this review:
In cases of partial delivery or minor issues, CIIX may approve a partial refund to the Buyer while releasing the remaining payment to the Seller.
All refund and payment release decisions made by CIIX are final and binding on both Buyers and Sellers.
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Sellers must treat all information received from Buyers as highly sensitive. This includes maintaining strict confidentiality, not disclosing to third parties, and using it solely to deliver services.
The Site, content, features, and services are provided “as is” without warranties of any kind, except as required by law, and CIIX has exercised reasonable professional diligence.
Provided CIIX has acted with reasonable professional diligence, neither CIIX nor its affiliates shall be liable for any direct, indirect, incidental, consequential, or punitive damages arising from use of the Site or services obtained through it.
CIIX may suspend or permanently disable accounts for violations, low-quality services, or illegal activity. Users may deactivate their account at any time but remain responsible for outstanding payments.
Users may enable security features to protect their accounts. Account ownership verification may be required via Customer Support.
Concerns or complaints should first be submitted to Customer Support. CIIX reserves the right to make a final and binding decision on any dispute related to Orders, payments, or account actions.